Epoxe Ltd — Premium Resin Flooring
City & Guilds Qualified Installers

Privacy Policy

Effective Date
October 2026
Company
Epoxe Ltd (“we”, “us”, “our”)
Website / Service
Premium Resin & Epoxy Flooring Installations
Contact Email
info@epoxeltd.com

1Information We Collect

We collect personal information necessary to process project quotes, deliver City & Guilds qualified resin flooring services, and communicate with clients. This includes:

  • Contact & Project Details: Full name, site/installation address, telephone number, and email address.
  • Site Evaluation Data: Floor surface area (m²), selected flooring style (Solid, Flake, Signature, Metallic/Marble, 3D), and uploaded visual media (photos and videos of current subfloor conditions).
  • Communications & Form Submissions: Information submitted via our website, inbound lead forms, WhatsApp, email, or telephone inquiries.

2How We Use Your Information

We use your data strictly for legitimate operational and business purposes, including:

  • Assessing subfloor conditions and issuing itemized pricing estimates, surcharges, and service agreements.
  • Scheduling site mobilization, ordering custom resin pigments and materials, and coordinating installation teams.
  • Processing 50% upfront deposits and final balance payments.
  • Providing post-installation care, handover documentation, and preferred client discount offers.
  • Internal administration and operational CRM pipeline tracking.

3SMS & Communication Policy

By providing your telephone number and submitting an inquiry through our communication channels:

  • You consent to receive service updates, appointment reminders, and site readiness checklists via SMS, email, or WhatsApp.
  • Data Non-Disclosure: We do not sell, rent, or trade your personal data or phone numbers to third parties for marketing purposes.
  • Opt-Out & Support: You may opt out of receiving automated SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at info@epoxeltd.com. Message and data rates may apply.

4Data Sharing & Third-Party Vendors

We only share information with third-party service providers (such as digital CRM platforms, payment processors, and material shipping carriers) to the extent necessary to deliver our services. All third parties are obligated to handle your information securely and in accordance with UK GDPR regulations.

5Data Retention & Security

We retain client records and site assessment media for as long as necessary to fulfill project requirements, process warranties, and meet legal accounting obligations. We implement technical and operational safeguards to protect your personal information against unauthorized access.

6Your Rights & Contact

Under applicable data protection laws (including UK GDPR), you have the right to access, rectify, or request the erasure of your personal data. To exercise these rights, please contact us at info@epoxeltd.com.

Questions about your data?

Get in touch

For any privacy enquiries, data requests, or to opt out of communications, reach our team directly.

Email our teamMessage on WhatsApp

See also our website at epoxeltd.com.

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