City & Guilds Qualified Installers

Terms & Conditions

Effective Date: October 2026
Company: Epoxe Ltd
Scope: Provision of Premium Resin Flooring Solutions across UK Domestic, Commercial, and International Markets

1Scope of Work & Pricing

Standard Scope: Standard rates include standard subfloor sanding, light diamond grinding, primer, body coat, finish topcoat, high-grade materials, and City & Guilds qualified installation labor.
Fixed Minimum Pricing: Small areas below standard threshold meterage are subject to a fixed minimum job price rather than per-square-meter rates.
International Projects: For international projects (e.g., Dubai, Switzerland), travel, freight, and mobilization logistics are itemized separately from standard base material/labor rates.

2Subfloor Conditions & Additional Surcharges

Light diamond grinding and floor sanding are included in the base quote.
Any uninspected subfloor defects, moisture issues, major crack repairs, deep mechanical grinding, self-leveling latex requirements, or removal of existing flooring (tiles, carpets, wood, or vinyl) identified prior to or during site work will incur additional itemized surcharges.

3Payment Terms & Deposit Policy

Upfront Deposit: A mandatory 50% non-refundable deposit is required prior to securing site start dates, allocating installation labor, or dispatching custom resin pigments, flake blends, or materials.
Final Balance: The remaining 50% balance is strictly due immediately upon project completion and final visual inspection.

4Site Readiness & Client Obligations

Before site work begins, the client must ensure:

Access & Utilities: Clear, unobstructed site access with uninterrupted 240V power supply and clean water access.
Site Clearance: Complete removal of all vehicles, furniture, fixtures, and debris.
Heating Protocol: All underfloor heating (UFH) systems and radiators MUST be turned OFF prior to preparation and application, and MUST remain OFF for 7 full days post-installation. Turning on heating early causes rapid thermal shock, micro-blistering, and invalidates system warranties.

5Chemical Curing, Care & Warranties

Our systems are engineered to achieve 20+ years to lifetime durability when subject to proper care. The client agrees to strictly follow all chemical curing timelines:

0–24 Hours: No access (0% load; strict dust control).
24–48 Hours: Light foot traffic only (socks/soft shoes).
7 Days: Full chemical cure and 100% load capacity (heavy loads, vehicles, and furniture permitted).

Limitation of Liability: Epoxe Ltd is not liable for defects, micro-scratches, or surface failures resulting from premature access, failure to observe heating protocols, severe subfloor structural movement, or aggressive chemical cleaning agents.

Questions about these terms?

Get in touch

For any questions about our terms, project scope, or to request a tailored estimate, reach our team directly.

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